Here are some common questions from our customers.
Can't see the answer to your question here?
Please feel free to get in touch with us by emailing custserv@hotteeze.com
FAQ
We are here to help!
PRODUCT
How does Hotteeze work?
Hotteeze are made from all natural and eco-friendly ingredients, including iron, vermiculite and water. Once you open the packet, the filings inside the pad react with oxygen in the air to create heat – no wires or microwave required! The heat is constant and long-lasting (up to 14 hours for Hotteeze Heat Pads).
How do you dispose of a Hotteeze?
Once the pad has fully cooled, cut the pad with scissors. As the contents are biodegradable, they can be sprinkled in your garden or pot plants as a soil conditioner. The wrapping can be disposed in combustible trash.
Are Hotteeze Heat Pads vegan?
Yes! All our ingredients are non animal derived.
What if I accidentally open up the Hotteeze packet but don't want to waste the heat?
If you accidentally open up the Hotteeze packet, quickly seal the heat pad it in an airtight plastic bag to stop the oxidization process.
What happens if my Hotteeze gets wet?
If you get a Hotteeze wet, you can kiss it goodbye! The water will stop the oxidization process.
Are Hotteeze safe to travel with?
Yes! Hotteeze are completely safe to travel with, and won’t set off alarms at airport security or get picked up on x-ray machines.
Can I sleep with Hotteeze on
No - while you are asleep, you cannot easily monitor your comfort level and could get a low-temperature burn.
ORDER ISSUES
I'm missing a product from my order, what do I do?
Please send us an email to custserv@hotteeze.com with your order number and full name.
Our customer support team will get in touch with you within 24 hours.
What do I do if I receive a faulty item in my order?
Please contact us at custserv@hotteeze.com with a picture of the faulty product.
Our customer support team will get back to you within 24 hours.
How do I return my order?
All you need to do is return your product in its original condition and with all packaging materials intact within 30 days of purchase and you'll receive a full refund on the purchase price, excluding postage and handling.
What are the payment methods available?
At the moment, we only accept Credit/Debit cards and Paypal payments.
How long does shipping take?
In most cases, your order will be delivered within 7 working days of your purchase. If you’re buying by the box, it’ll be delivered direct from our warehouse using their courier.